Building Your First AI Center of Excellence: A Practical Guide
A practical guide to building an IT-led AI Center of Excellence. Covers org structure, roles, governance, tool evaluation, and scaling AI adoption.
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Reviews, comparisons, and implementation guides for enterprise AI tools.
Freshworks AI Review 2026: Freddy AI Across the Suite
An honest review of Freshworks' Freddy AI capabilities across Freshdesk, Freshservice, and Freshsales in 2026. Where it delivers and where it falls short.
ServiceNow AI Review 2026: Now Assist, Agentic AI, and What Practitioners Actually Think
An honest, practitioner-focused review of ServiceNow's AI platform in 2026 — covering Now Assist, agentic workflows, the Context Engine, pricing changes, and alternatives.
TDX 2026: What Salesforce's Headless 360 and Agentforce Vibes Mean for Enterprise IT
Breaking down the 7 major announcements from TrailblazerDX 2026 — Headless 360, Agentforce Vibes 2.0, MCP tools, and what it means for your roadmap.
Workato vs Make vs Zapier for Enterprise: Which Actually Scales?
Enterprise comparison of Workato, Make, and Zapier covering governance, SOC2 compliance, error handling, pricing at scale, and Salesforce integration quality.
Zuora vs Chargebee vs Maxio: AI-Powered Billing Platforms Compared
Comparing Zuora, Chargebee, and Maxio for subscription and usage-based billing. Focused on AI features, Salesforce integration, and scale.
AI Governance Framework for IT Teams: A Practical Guide
A practical AI governance framework for IT teams covering tool approval, data governance, security review, vendor evaluation, and shadow AI policies.
How to Calculate ROI on Enterprise AI Tools: A Practical Framework
A practical framework for calculating enterprise AI ROI with real formulas, example calculations, and the common pitfalls that make most AI business cases wrong.
Implementing AI-Driven Pricing Optimization in Salesforce CPQ
Step-by-step guide to building AI-powered pricing optimization in Salesforce CPQ. Covers discount analysis, price elasticity, and deal scoring.
How to Automate Employee Onboarding with AI: A Step-by-Step Guide
Step-by-step guide to automating employee onboarding with AI using Workato, Okta Workflows, and ServiceNow. Covers IT provisioning, HR tasks, and training.
Salesforce CPQ vs DealHub vs Conga CPQ: Which Fits Your Revenue Model?
Deep comparison of Salesforce CPQ, DealHub, and Conga CPQ covering pricing complexity, Salesforce integration, AI features, and total cost of ownership.
How to Build an AI-Powered Incident Response Workflow
A practical guide to building AI-powered incident response with PagerDuty, Opsgenie, and ServiceNow. Covers noise reduction, auto-triage, and runbook automation.
Datadog AI vs Dynatrace AI vs New Relic AI: Honest Comparison
Comparing AI and ML features in Datadog, Dynatrace, and New Relic. We separate real AI capabilities from rebranded alerting and threshold rules.
Best AIOps Platforms for Mid-Market Companies (2026)
Comparing Datadog, Dynatrace, New Relic, Splunk, BigPanda, and Moogsoft for mid-market companies with 500-5000 employees. Pricing, features, and fit.
How to Set Up AI-Powered Lead Scoring in Salesforce (That Actually Works)
A practical guide to configuring Einstein Lead Scoring in Salesforce, including data requirements, common pitfalls, and when third-party tools are the better choice.
Best AI Apps on Salesforce AppExchange: Tested and Ranked
We tested the top AI apps on Salesforce AppExchange across sales, support, and ops. Here's which ones actually deliver and which overpromise.
Salesforce Einstein AI: What It Actually Does (And What It Doesn't)
A practitioner's honest breakdown of Salesforce Einstein AI capabilities, limitations, and where it delivers real value for sales, service, and marketing teams.